Restaurants · Morocco

A voice agent that answers your restaurant's phone

A restaurant phone rings at the worst possible moment: mid-service, when the room is full and nobody is free to pick up. An AI voice agent takes those calls, speaks Moroccan darija, answers from your menu and your opening hours, and leaves you a report of what was said.

This page describes what you configure yourself in Sotiby. Listen to the available voices first: the tone of the greeting counts for as much as its content.

Answering the questions that come up every day

Opening hours, the address, parking, the terrace, whether a particular dish is on tonight: these questions take up a large share of the calls and almost never need a person. You enter the information once, and the agent answers it on every call, by day and by night.

Taking a booking without leaving the floor

The agent checks your availability, offers a slot and confirms the booking during the call. You define what it has to ask: the number of covers, the time, the name, a callback number, any seating constraint. A confirmed booking has to be directly usable by whoever opens service, not a message to transcribe afterwards.

Taking an order from your menu

For takeaway, the agent walks the caller through the order using your menu and the tools you have switched on. Before publishing, test the cases that genuinely cause trouble: quantities, variants of the same dish, extras, and the details a delivery needs. Those details, not the conversation in general, decide whether an order reaches the kitchen complete.

Dish names, in darija as much as in French

The same dish is rarely called one single thing on the phone. Your customers mix darija and French, shorten names, and use the one everybody says rather than the one printed on the menu. The browser preview is there for exactly this: say the variants you hear on the floor and check that the agent attaches them to the right dish before you put it live.

Recognising a regular caller

When a customer is already known, the agent recognises them from their record and does not ask again for what they have already given. Loyalty can be updated in the same breath as the order, with no extra step for your team.

Keeping a human at the end of the line

A private hire, a complaint, a party of thirty: not everything should be handled by an agent. You decide what happens in those cases, whether that is a transfer to a colleague, an offer to call back, or a detailed message. The call is never left with no way out.

Listening back to last night's service

Every call is available with its recording, its transcript and its summary. In practice, that is how a reception improves: find the requests an evening handled badly, correct the instructions, listen to the new version in preview, then publish it. A published version never changes until you publish another.

Several addresses

One organisation can run several agents, several lines and several teams, each kept separate. Two addresses keep their own menu, their own opening hours and their own reception.

Putting your reception into service

Setup happens in the browser, through forms and instructions in plain language. You keep your current line by routing it to the agent, or you take a Moroccan number from the platform. Your customers' data is processed in line with law 09-08 and the requirements of the CNDP, set out in our privacy policy.

Create an agent for your restaurant or talk to us about your venue's phone.