Appointments · Morocco

Take your appointments over the phone with a voice agent

In an appointment-based business, the call almost always lands in the middle of an appointment. Nobody is free, the caller leaves no message, and the slot stays empty. An AI voice agent picks up, speaks Moroccan darija, checks your availability and confirms the appointment before hanging up.

Listen to the darija voice samples to get a sense of the tone your customers will hear.

Reading the calendar during the call

This is what separates it from voicemail. The agent looks at the slots your calendar genuinely offers, proposes one, and confirms the appointment during the conversation. The caller hangs up with a date rather than a promise of a callback.

Describing your services and how long they take

A useful appointment assumes an accurate duration. You define your services, the time each one occupies and what the agent must ask before confirming. An incomplete booking costs more than a missed call: it holds a slot without letting anyone prepare for it.

Recognising a returning customer

When the caller is already known, the agent recognises them from their record and does not ask again for their name, their number or their history. For a regular, that is the difference between an automated reception and an impersonal one.

The requests that are not a booking

A reschedule, a cancellation, a question about price, a complaint: you decide what the agent does in each of these situations. It can transfer to a colleague, offer a callback, or take a detailed message that reaches you with the call report. Nothing is left with no way out, and nothing is improvised.

Outside opening hours

Some calls arrive when nobody is working: in the evening, during a closure, at the weekend. The agent answers in the same terms at those hours, following the rules you wrote, including the rules for saying what it cannot handle.

Checking before you publish

The voice preview in the browser exists to test the conversations you actually receive, not an ideal one: a vague request, a caller who changes their mind mid-call, two services back to back, a name that is hard to spell. You then publish the version you approved. A published version never changes until you publish another, with no interruption of service.

What you get after every call

Every call is available in your workspace history with its recording, its transcript and its summary. So you see not only the appointments that were booked, but also the requests the agent could not answer, which are next week's list of corrections.

Your customers' data

An appointment contains personal data. Sotiby processes it in line with law 09-08 and the requirements of the CNDP; the detail is in our privacy policy.

Getting started

Setup happens in the browser, with no development work. You keep your number by routing the line to the agent, or you take a Moroccan one from the platform; bringing a line into service usually takes under forty-eight hours.

Set up an appointment-booking agent or walk our team through your booking rules.